Estimates below do not apply during busy holiday seasons.
What are my shipping options?
If you choose Regular Delivery, your package may take up to 10 business days to arrive, but typically it only takes 2-5 days once we ship. We do offer UPS expedited shipping that is fulfilled within 24 hours during weekends. Any rush package ordered on the weekend, will be fulfilled on Monday morning.
If you choose International Delivery, you have the option of using UPS or DHL. Please note that custom and import fees will need to be paid by you upon delivery. We DO NOT control these costs, they are not set by us and are required by law to deliver.
We keep it pretty simple. All orders in the USA are $5 shipping. We do offer shipping via UPS which are calculated at checkout. Int'l shipping costs vary by carrier and location and are calculated at checkout.
How will my order by shipped?
All orders within the United States ship UPS or USPS. Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail.
All shipments are insured and traceable. Orders going to a PO Box or military address can only be shipped via Priority Mail (Regular Delivery inside the U.S. option) and cannot be shipped via UPS.
When will I receive my order?
You may track your package by following the tracking link on your order shipped email.
All orders are processed by our well-staffed warehouse team. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled.
Some orders can take longer if there are credit card authorization or security issues or high holiday season volume.
To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read "How to prevent delivery delays" below, especially if you are ordering for a birthday, holiday or time sensitive occasion. While most orders arrive in a very timely manner, shipping times cannot be guaranteed.
Delivery delays can occur due to weather, USPS or UPS errors or other factors beyond our control. How to prevent delivery delays
Include an emergency contact number at checkout Double-check the address and all information before submitting your order.
Add firstname.lastname@example.org to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.
Shipping to a Military Address If you live at a military address overseas, you should choose the PO Box option. Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. Orders going to a PO Box or military address can only be shipped via Priority Mail (using the Regular Delivery inside the U.S. option).
International Orders require special consideration. Our full policy on international orders is available here. All international packages are sent via USPS or UPS. Packages are always insured and all packages must be signed for when delivered. Please note: Over-sized packages ship USPS since this is the most cost-effective for our customers. However, some over-sized packages are subject to additional shipping and handling charges. If this is the case, we will contact you before shipping your package, in order to get your approval. International orders can only be shipped to the billing address of your credit card (the billing and shipping information must match).
The customer is responsible if any duties & taxes are imposed by their country at their country's border. Custom fees are very common, especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by The Brick Show Shop and are not paid to us. IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
RETURN POLICY - Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs. International packages can take up to 15 business days to arrive at their destination (although occasionally there are hold-ups at customs, which is beyond our control). Shipping costs will be calculated at checkout and are determined by weight & destination.
You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click "Checkout." Once at checkout, enter your name & address and select "International Express" delivery and hit the"apply" button. The shipping rate will then be displayed in your cart, even before entering any credit card information. You can then decide to continue or not continue with your order.